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  • How long has Grace Cleaning been in business?
    Grace Cleaning Ltd has proudly served Cobham and the surrounding villages for 17 years. We've built a strong reputation for reliable and spotless cleaning services in the local community since 2008.
  • Do we offer our own equipment and supplies?
    At Grace Cleaning Ltd, we offer flexibility regarding equipment and supplies to best suit your preferences. Yes, we can bring our own eco-friendly equipment and supplies for an additional fee per visit. This option provides ultimate convenience, ensuring our teams arrive fully prepared with everything needed to make your home spotless. However, we understand that some clients prefer to use their own. Therefore, you are completely free to supply all your own equipment and cleaning products at no additional charge, beyond the time our professionals spend cleaning. This option is perfect if you have specific preferences for brands or types of products. We do provide a cleaning equipment and products list for those who are new to cleaning services.
  • What does the Grace Cleaning Team love most about their job?
    At Grace Cleaning Ltd, what we love most about our job truly boils down to two incredibly rewarding aspects. First and foremost, it's the happiness and satisfaction of our clients. There's a unique joy in knowing that we've made a tangible, positive impact on someone's daily life. We understand how demanding life can be for busy families and professionals, and seeing the relief and delight on a client's face when they walk into a perfectly clean, fresh-smelling home is incredibly fulfilling. It's not just about tidiness; it's about giving them back precious time, reducing their stress, and providing a serene environment where they can truly relax and thrive. Their appreciation is our greatest motivator. Secondly, we absolutely adore the transformative power of a clean and sparkling house. There's a profound satisfaction that comes from stepping back and admiring a space that has been thoroughly cleaned, polished, and revitalized. From gleaming surfaces to perfectly vacuumed carpets and an inviting atmosphere, the visual impact of a spotless home is something we take immense pride in creating. It’s the meticulous attention to detail and the sheer joy of leaving a space looking its absolute best that makes our work so rewarding.
  • Is Grace Cleaning Ltd insured?
    Yes, absolutely. Grace Cleaning Ltd is a fully insured company, providing complete peace of mind for all our clients. Our comprehensive insurance coverage includes: Employers Liability: £10,000,000 Public Liability: £5,000,000 This robust insurance ensures that our entire team, including our management team, and your property are protected. This allows us to deliver our spotless cleaning services with the highest level of professionalism and responsibility.
  • How Grace Cleaning service works?
    Your Path to a Spotless Home At Grace Cleaning, we've streamlined our process to ensure a seamless and personalized experience, delivering the spotless results you expect. Here's a step-by-step guide to how we work: 1. Tell Us Your Needs It all starts with a simple conversation. Reach out to us by phone or email to discuss your specific cleaning requirements. Whether it's for your home or office, we're here to listen. 2. Personalised On-Site Visit To truly understand your needs and the unique aspects of your property, we'll arrange a personal in-person visit. This allows us to get to know your space, discuss your preferences and specific requirements, and build a relationship with you, our valued customer. 3. Receive Your Custom Quote Following our visit, we'll promptly send you a detailed quote via email. This will include our proposed service, along with available times and days that suit your schedule. 4. Confirm Your Booking Once you're happy with the quote, simply accept it and confirm your booking with us. We'll then lock in your first cleaning session. 5. First Service Payment For your convenience, payment for your initial cleaning session is debited before the service date and time. This ensures everything is set for a smooth start. 6. Experience Your First Spotless Service Your first cleaning service is completed, and we'll then reach out through our sales team to gather your valuable feedback. If you're delighted with the results, we'll then arrange your regular service, whether that's weekly, fortnightly, or monthly. 7. Dedicated Customer Service As a regular client, you'll be seamlessly transferred to our dedicated customer service specialist. They'll be on hand during our opening hours to assist you with any queries or needs you may have, ensuring continuous support. 8. Flexible Payment Options Continuing payments for your service can be made easily through various methods: direct debit, bank transfer, online payment, or cash. If paying by cash, this is required on the day and time of your regular service or when the invoice arrives for online payments. 9. Continuous Care Our service continues seamlessly, providing you with consistent cleanliness and peace of mind, until a written cancellation is received from you with at least 1 month notice of cancellation. 10. Adapting to Your Life We understand that life changes. Whether you need a cleaning survey for our service, are moving properties, or simply have changes in your lifestyle that affect your cleaning needs, we're here to accommodate. Just let us know, and we'll arrange a visit to adjust your requirements accordingly. Ready to experience the Grace Cleaning difference? Get in touch today to start your journey to a spotless home!
  • How many team members clean on a service visit?
    At Grace Cleaning Ltd, we tailor our team size to best suit the needs of your home and the scope of the cleaning project. We currently operate with teams of 2, 3, and 4 members. This range of team sizes allows us to efficiently cater to various properties and cleaning requirements. For instance, a team of 2 is ideal for smaller homes, ensuring a thorough and focused clean. However, if you have a larger house, you might prefer a group of 4, as they can complete the cleaning more quickly and efficiently, delivering that spotless finish in less time. For exceptionally large projects, arrangements can be made for bigger teams to ensure all your cleaning needs are met effectively.
  • How to pay:
    At Grace Cleaning Ltd, we offer flexible payment options for your convenience. You can choose to pay for our services using: Cash: Our staff can collect cash payments during your service visit. Direct Debit: You can easily set up a direct debit with your bank or with us for recurring payments. Bank Transfer: You can transfer funds directly to our bank account for each visit. Online with Credit/Debit Card: For a quick and secure method, you can also pay online using your credit or debit card. We aim to make the payment process as smooth and hassle-free as your cleaning experience!
  • What led to the establishment of Grace Cleaning Ltd?
    Our journey at Grace Cleaning Ltd is one deeply rooted in the pursuit of a better life and a passion for providing exceptional care. It all began in 2006 when Gastao and Grace arrived in Europe. For them, the cleaning industry wasn't just a job; it was the only door that opened, providing a path forward. Grace's innate talent for cleaning, honed from a young age by her mother's meticulous teachings, quickly became evident. This natural skill was further refined and perfected during their time in Italy starting in 2007, where Grace served discerning clients near Milan. It was there that the intricate details and high standards of what would become the Grace Cleaning service truly took shape. After moving to the United Kingdom in 2008, they continued to build their reputation, serving private clients in the Cobham area. The inspiration behind formalizing Grace Cleaning Ltd in 2022 stemmed from a clear realization: Grace and Gabriel saw the immense value their service brought to people's lives and felt it was time to expand their capacity. We knew there was a significant need to solve the cleaning problems faced by busy families and professionals. We understand the demands on their time and the profound positive impact a spotless home can have on their daily lives. Our business was inspired by a desire to bring true peace of mind and pristine cleanliness to our clients. We built Grace Cleaning Ltd on the unwavering core values of integrity, trustworthiness, professionalism, and reliability. Our mission is simple yet powerful: to ensure all things are cleaned, just spotless. This commitment to excellence and to positively impacting our clients' lives continues to be the driving force behind everything we do.
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