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Grace Cleaning Ltd - App Privacy Policy

Last Updated: July 2026

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At Grace Cleaning Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use the Grace Cleaning Ltd mobile application (the "App").

 

Our App is designed to offer you a seamless experience—from booking and scheduling local premium cleaning services to purchasing our exclusive Mr Grace cleaning products and participating in our client community.

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1. Important Information and Who We Are

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Grace Cleaning Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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  • Company Name: Grace Cleaning Ltd

  • Postal Address: Fides House, 10 Chertsey Road, Woking, Surrey, GU21 5AB, United Kingdom.

  • Email Address: enquiries@gracecleaningonline.co.uk.

  • Telephone: 01483 857520.

     

2. The Data We Collect About You

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To provide our app functionality and premium cleaning services, we may collect and process the following types of personal data:

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  • Identity & Contact Data: Name, email address, phone number, and physical property address (for cleaning services or product deliveries).

  • Booking & Service Data: Details about your home/business cleaning preferences, scheduling history, and specialised service notes.

  • Transaction & Payment Data: Details about payments made through the App for our services or Mr Grace products. Note: We do not store your credit/debit card details; all payments are processed securely via our encrypted, third-party PCI-DSS compliant payment gateway.

  • Community & Chat Data: Text, images, or messages you choose to share with other users inside the private client community chat space.

  • Profile Data: Your username, password, order history, and preferences.

  • Technical Data: IP address, device type, operating system, and App usage statistics.

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3. How We Use Your Personal Data

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We will only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:

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  • To provide services: Scheduling, managing, and performing your domestic or commercial cleaning bookings.

  • To fulfill orders: Processing transactions and delivering physical products from our Mr Grace exclusive shop.

  • To run the Community Chat: Facilitating the private social forum where you can engage with other clients.

  • To communicate with you: Sending booking updates, service notifications, responses to your inquiries, and app-exclusive special offers.

  • To protect our business: Preventing fraud, handling returns safely, and ensuring secure payment processing.

     

4. How Your Data is Shared

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We respect your privacy and will never sell your personal data. We only share your data with trusted third parties to run our services:

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  • Service Providers: Self-employed cleaners and staff assigned to your property to fulfill bookings.

  • Delivery Partners: Couriers who deliver your Mr Grace product orders.

  • Payment Gateways: Secure third parties processing your financial transactions.

  • Legal Obligation: If required by law, we may share information with UK authorities or law enforcement.

     

5. Security of Your Data

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We have put in place robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Community chat features are monitored, and database access is restricted solely to authorised personnel.

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6. Your Legal Rights (UK GDPR)

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Under UK data protection laws, you have the following rights regarding your personal data:

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  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete information.

  • Erasure ("Right to be Forgotten"): Ask us to delete your personal data or account.

  • Restriction & Objection: Object to or restrict the processing of your data (such as opting out of marketing emails).

  • Data Portability: Request a transfer of your data to another service.

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To exercise any of these rights, please email us at enquiries@gracecleaningonline.co.uk. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection.

 

7. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our App features, legal requirements, or business practices. We will notify you of any significant changes by posting the new policy in the App.

 

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